Rental IQ Corp Pty Ltd (ACN 696 137 247) (Rental IQ) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, contact details, and other information you provide to us in connection with our services.

We collect Personal Information through our ordinary interactions with you, including when you use our services, communicate with us, or otherwise provide information to us directly or through third parties. Where you generate a rental affordability report through our platform, we also collect banking transaction data retrieved from your nominated financial institution via our accredited data aggregation provider under the Consumer Data Right (Open Banking) framework. We do not collect or store your banking login credentials. We do not guarantee the content or privacy practices of any third-party websites or services linked from our platform.

You may withdraw your consent to our collection of your banking transaction data at any time, either through the consent dashboard provided by our accredited data aggregation provider, or by contacting us at [email protected]. Withdrawal will stop any further collection of your banking transaction data. It will not affect reports we have already generated, or any information we are required or permitted by law to retain. On withdrawal, we will delete or de-identify any raw banking transaction data we still hold, except where retention is required by law.

Our services are not directed at individuals under the age of 18, and we do not knowingly collect Personal Information from children.

We collect your Personal Information for the primary purpose of providing our services to you and for related business purposes. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

We also use cookies and similar technologies on our website and platform to operate, secure, and improve our services. You can manage cookie preferences through your browser settings.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances, including:

• to service providers and contractors who assist us in operating our business and delivering our services, including our data aggregation provider;
• to rental agencies, property managers, or other recipients you nominate in connection with a rental application (including via our secure dashboard);
• to third parties where you have consented to the use or disclosure; and
• where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. Personal Information held on our servers is de-identified wherever reasonably practicable. We retain Personal Information for as long as is reasonably necessary for the purposes for which it was collected, or as required or permitted by law. Raw banking transaction data retrieved via our data aggregation provider is retained only for the period reasonably necessary to generate and deliver your report. Aggregated or de-identified data that cannot identify any individual may be retained and used by us for research, analytics, and service improvement purposes.

Some of our service providers (including cloud infrastructure and data aggregation providers) may store or process Personal Information outside Australia. Where Personal Information is disclosed overseas, we take reasonable steps to ensure that the overseas recipient handles it in a manner consistent with the Australian Privacy Principles.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it, except where we are required or permitted by law to retain it.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access, correct, or request deletion of your Personal Information, please contact us in writing at [email protected]. We will respond to your request within a reasonable timeframe (generally within 30 days). Certain information may be retained where required or permitted by law.

Rental IQ  will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We  will  take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time. The current version is available on our website. Material changes will be notified to users by email or by a notice on our platform.

Last updated: [insert date].

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

Rental IQ Corp Pty Ltd

Email: [email protected]

Address: 130 Bundall Road, Bundall QLD

We will acknowledge your complaint promptly and aim to respond substantively within a reasonable timeframe. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.